Archive for the ‘ Customer Engagement ’ Category

Social Media in Health Care Demystified: Video


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Gone are the days when health care marketers were full-time professional storytellers — focused on how best to package stories and engaged in one-way conversations.

Today, storytelling is just a part of the job of health care marketers. With the rise of social media, health care marketers must be focused on facilitating conversations and sharing information.

Health Care Organization the Cleveland Clinic Does Social Media

Social Media in Health Care

For health care organizations first embarking on a social media strategy, there’s no definitive formula for what works and what doesn’t work. Perhaps the greatest tool health care organizations have for developing a social media strategy are others’ success stories.

The Significant Science blog recently interviewed John Sharp of Cleveland Clinic, which has successfully rolled out a social media strategy that includes blogging, microblogging and participation on other social networking sites.

Here’s what Sharp had to say about the stakeholders within healthcare organizations that should be involved in launching social media efforts:

Healthcare Social Media Strategy

2009 marked the year social media as a platform and news topic exploded. Not only for mainstream topics like celebrities and technology but for Healthcare as well. Scott Meis presented to the Healthcare Public Relations & Marketing Society of Greater New York (HPRMS) on current social media trends and tips. Some interesting stats:

  • 36% want to see what other consumers say about medication or treatment.
  • 34% using social media
  • 46% using health portals
  • 67% using search engines

From How America Searches: Health & Wellness by iCrossing and Opinion Research Corporation

Here’s the full presentation: